Customer Care/FAQs

RETURN POLICY:

IF FOR ANY REASON YOU NEED TO RETURN AN ITEM, YOU HAVE 30 DAYS FROM THE DATE OF PURCHASE (UNLESS OTHERWISE SPECIFIED) TO DO SO. ITEMS MUST BE RETURNED WITH ORIGINAL TAGS ATTACHED (IF ANY) & NOT BE WORN, WASHED, ALTERED OR DAMAGED IN ANY WAY OR THEY WILL NOT BE ACCEPTED FOR REFUND OR EXCHANGE. RETURNS MAY BE SENT TO:

CRISTINA TENILLE DESIGNS

7381 LA TIJERA BLVD.

PO BOX 452178

LOS ANGELES, CA 90045-9998

 

ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE. BUYER IS RESPONSIBLE FOR ALL SHIPPING FEES. RETURNS FOR STORE CREDIT WILL BE PROCESSED AT NO ADDITIONAL FEE. RETURNS FOR A REFUND VIA ORIGINAL PAYMENT METHOD WILL REQUIRE A HANDLING & PROCESSING FEE OF $5.99 WHICH WILL BE AUTOMATICALLY DEDUCTED FROM THE AMOUNT TO BE REFUNDED TO YOU.

CUSTOM MADE ITEMS ARE NON-RETURNABLE & NON-REFUNDABLE UNLESS AN ERROR HAS BEEN MADE ON OUR PART.

ITEMS MARKED "FINAL SALE" ARE NON-RETURNABLE & NON-REFUNDABLE.

REFUNDS:

REFUNDS TAKE APPROXIMATELY 7-10 BUSINESS DAYS TO PROCESS ONCE WE HAVE RECEIVED YOUR RETURN. ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE.

DO YOU PROVIDE INTERNATIONAL DELIVERY?:

AT THIS TIME WE DO NOT OFFER INTERNATIONAL/WORLDWIDE SHIPPING/DELIVERY. HOWEVER OUR E-BAY STORE DOES (PLEASE CHECK RATES AS SHIPPING COSTS VARY FOR EACH COUNTRY).

WHAT IS YOUR EXCHANGE POLICY?: 

EXCHANGES MAY BE GRANTED UNDER CERTAIN CONDITIONS BUT ARE AVAILABLE ONLY FOR ITEMS THAT FALL UNDER GENERAL SIZING (IE SMALL, MEDIUM, LARGE, ETC). EXCHANGES ARE NOT AVAILABLE FOR CUSTOM MADE GARMENTS. IT IS UP TO YOU TO PROVIDE ACCURATE MEASUREMENTS/SPECIFICATIONS FOR CUSTOM REQUESTS. EXCEPTIONS WILL BE MADE IF THE ERROR IS FOUND TO BE  ON OUR PART, HOWEVER.

WHAT ARE YOUR SHIPPING OPTIONS?: 

FIRST CLASS & PRIORITY SHIPPING IS USED FOR ALL DOMESTIC (U.S.) ORDERS. PO BOX & APO/FPO ORDERS MUST BE SENT VIA USPS PRIORITY MAIL SERVICE. THESE OPTIONS & FEES ARE LISTED PRIOR TO CHECKOUT. SHIPPING FEES MAY VARY DEPENDING ON SIZE/WEIGHT OR PACKAGE. PLEASE INQUIRE ABOUT EXPEDITED SHIPPING OPTIONS. 

HOW LONG WILL IT TAKE TO SHIP MY ITEM?:

READY TO WEAR ITEMS (IE T-SHIRTS, SELECT DENIM WEAR) & ACCESSORIES (IE GLASSES, HATS, BAGS) WILL SHIP IN 1-3 DAYS. CUSTOM/HAND MADE GARMENTS MAY TAKE UP TO SEVERAL WEEKS TO SHIP DEPENDING ON DETAILS & COMPLEXITY OF THE DESIGN. THE CUSTOMER CARE FORM LOCATED AT THE BOTTOM OF THIS PAGE CAN BE FILLED OUT & SUBMITTED AT ANY TIME TO CHECK THE STATUS OF YOUR ORDER PRIOR TO IT BEING SHIPPED. 

HOW DO I TRACK MY ORDER?:

BEFORE PLACING YOUR ORDER, YOU WILL BE REQUIRED TO PROVIDE A VALID E-MAIL ADDRESS WHETHER YOU BECOME A REGISTERED USER OR NOT. ONCE YOU PLACE YOUR ORDER, TRACKING INFORMATION WILL BE SENT TO THE E-MAIL ADDRESS YOU PROVIDED. IT MAY TAKE UP TO 24 HOURS FOR TRACKING INFORMATION TO BECOME AVAILABLE AFTER PLACING YOUR ORDER. 

HOW DO I CARE FOR MY GARMENT?: 

FOR READY TO WEAR ITEMS, GARMENT CARE INSTRUCTIONS CAN BE FOUND ON TAGS ATTACHED TO THE GARMENT OR IMPRINTED ON THE GARMENT ITSELF. FOR CUSTOM MADE DESIGNS, ORDERS WILL CONTAIN SPECIFIC INSTRUCTIONS ON HOW TO CARE FOR YOUR GARMENT/S. FOR ALL ITEMS, A "PRODUCT DETAILS" SECTION CAN BE FOUND ON EACH OF THE PRODUCT PAGES WHICH WILL GIVE INSTRUCTIONS ON THE CLEANING & CARE OF GARMENTS.

HOW DO I DETERMINE MY SIZE?: 

PLEASE VIEW THE SIZE GUIDE  AS A REFERENCE TO DETERMINE YOUR SIZE. ANY ITEMS THAT RUN SMALL OR LARGE WILL SPECIFY IF SO. IF YOU ARE STILL UNSURE, FILL OUT THE CUSTOMER CARE FORM AT THE BOTTOM OF THIS PAGE & SEND US YOUR INQUIRY.

WHAT IF I MAKE A MISTAKE ON MY ORDER?:

YOU HAVE ONE HOUR FROM THE TIME YOUR ORDER IS PLACED TO MAKE CHANGES (IE SIZE, COLOR) OR TO CANCEL YOUR ORDER. UNFORTUNATELY, ONCE AN ORDER IS PLACED, ADDITIONAL ITEMS CANNOT BE ADDED TO THAT SAME ORDER. YOU WILL NEED TO PLACE A NEW ORDER. SHIPPING FEES MAY BE WAIVED IF YOUR REQUEST IS RECEIVED IN A TIMELY MANNER. SIMPLY SEND US A MESSAGE WITH YOUR REQUEST USING THE CUSTOMER CARE FORM BELOW.

CAN I RETURN A SALE ITEM?: 

ALL SELLS ARE FINAL FOR SALE ITEMS & CANNOT BE RETURNED OR EXCHANGED UNLESS OTHERWISE STATED.

STILL HAVE QUESTIONS? SIMPLY FILL OUT THE CUSTOMER CARE FORM BELOW.